Shipping & Returns
Before and After
Shipping Information
Orders are dispatched from Sydney within 2 business days of payment confirmation. You will receive a tracking number by email once your order has been collected by our carrier.
| Destination | Estimated Delivery | Cost |
|---|---|---|
| Sydney | 2 business days | $9 |
| Melbourne | 2-3 business days | $9 |
| Regional NSW/VIC | 2-4 business days | $9 |
| Brisbane | 2-3 business days | $9 |
| Adelaide | 3-4 business days | $9 |
| Regional QLD/SA | 5-7 business days | $11 |
| Perth & TAS | 5 business days | $11 |
| NT & Regional WA & Other | 6-10 business days | $13 |
| Free shipping on orders over $150 | — | — |
International Shipping
Currently we do not ship to any international destinations. We will expand our international shipping options gradually as regulations permit.
Packaging
All orders are packed to protect the product during transit. Dried seafood and bird's nest are shelf-stable products and do not require refrigerated shipping under normal conditions. During periods of extreme heat we recommend selecting an express option to minimise transit time.
Returns
We want every Mount & Sea order to arrive in perfect condition and meet your expectations. If something has gone wrong, we will make it right.
Change of Mind
As a food product, we are unable to accept returns on the basis of change of mind. We encourage you to read the product descriptions carefully before purchasing, and to contact us if you have any questions before placing your order.
Damaged or Incorrect Orders
Please inspect the package and the product within 48 hours of receipt. If your order arrives damaged or with an incorrect item, please contact us at mountandseafoods@gmail.com with your order number, and a description of the issue. Attaching a photo would be very useful!
We will arrange a replacement or refund at our discretion.
After this period, or after the product is consumed, the product will be deemed to be free from damage or defect at delivery.
Quality Concerns
Our products are graded before packaging and inspected before dispatch. If you have a genuine concern about the quality of what you have received, please contact us with the details above. We take quality concerns seriously and will assess each case individually.
Gift Orders
If you are the recipient of a Mount & Sea gift and there is an issue with your order, please contact us directly with the details you have on hand.
A Note on Storage
Dried seafood and bird's nest are sensitive to humidity and strong odours. In general, keep the products in a cool, dry, location away from light. In particular, keep bird's nest in the refrigerator or let it dry fully after opening. Deterioration caused by improper storage after receipt falls outside our returns policy.
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